FAQ

DOES THE CAT BALL SHIP INTERNATIONALLY? 
Yes, The Cat Ball certainly ships internationally. How could we deny fur babies outside of the U.S. the truly remarkable comfort of a Cat Ball – we couldn’t! Therefore, kitties worldwide can purr with happiness.
WHAT ARE SHIPPING COSTS?
Cat Canoe ® Shipping Costs:
Cat Canoe®  - USA - $3.50 - $6.00 depending on location
Cat Canoe® - Canada - $13.00
Cat Canoe® - World Wide - $21.38
Cat Ball ® Shipping Costs:
Cat Ball® - USA - $6.40 - $13 depending on location
Cat Ball® - Canada -$13.00
Cat Ball® - World Wide -$21.38
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Domestic Orders
  • Most orders in USA ship Priority Mail and should arrive 2-3 days after shipping. If you have ordered two Cat Ball® cat beds then we will be shipping Parcel Post or FedEx Ground, and transit time will be around 5-7 days.
  • Most of our cat bed products are ready to ship, but occasionally we have to make product to fill an order. It takes us about 7 days to make these orders.
  • Are you in Washington, Oregon or Idaho? We ship the Cat Canoe® via First Class in these states, which saves you money. 
International Orders
  • We ship via USPS First Class Package, which is the slower, less expensive method. Transit time and Customs clearance can be slow, and you may have to wait 30 days for the package to arrive.
  • Tracking is available in most countries, but not all.
  • In most instances, your tracking number may work at USPS.com and on the destination country postal site, so you may want to try tracking your parcel at both sites.
  • Some countries may charge additional VAT, particularly in Europe. We cannot predict this charge, but you may have to pay it. 
HOW LONG UNTIL I RECEIVE MY ORDER?
All orders shipping via Priority Mail within the United States should arrive 2-3 days after shipping. International orders often take 30 days. USA orders that ship Parcel Post or FedEx take about 7 days to deliver. 

DOES THE CAT BALL OFFER CUSTOM ORDERS?
Although The Cat Ball does not offer custom product requests, our product line is constantly changing to embrace the latest seasons, trends and pop culture. 


WILL MY CAT FIT?

Great question! Our Cat Ball ® fits kitties up to 18 pounds while the Cat Canoe ® can fit a kitty that weighs around 14 pounds, but we do know that kitties up to 19 pounds are using it. The Cat Canoe ® is form fitting for the larger fur babies in our lives, providing a cozy, comfortable place to catch some z’s and catnap. 

REFUND/RETURN POLICY

Occasionally a cat will not use our cat bed designs. If this happens to you, send us a note and we will share tips and tricks, or visit this page. We will accept returns on unused Cat Ball® cat bed and Cat Canoe® cat bed.

WASHING/CARE INSTRUCTIONS

General Hints
  • Remove excess hair before washing. A lint roller works well.
  • It's OK to turn the Cat Ball® cat bed inside out.
  • Don't bleach it, as this will affect the fabric color.
  • Use cold water only, as this helps to preserve the colors in cotton fabrics, and will keep fabrics from over shrinking. 
Top Loading Washing Machine
If you have a top loader with an agitator you need to follow these instructions:
  • Use cold water.
  • Wash the Cat Ball® cat bed alone. Do not add anything else to this cycle, as additional items (like a heavy towel) can shove the Cat Ball into the agitator and cause abrasion and tearing. (We have learned that it is OK to wash multiple Cat Balls, though).
Front Loading Washing Machine
  • Wash with cold water and use high water extraction.

Drying the Cat Ball® cat bed

  • Dry on low. The fabrics will tighten up with the first wash (and more so with a hotter dryer), so if they are still loose then use a slightly hotter setting the second time you wash. 

Wrinkled Cat Ball® cat bed?

This is easy! Get it wet (we spray with a spray bottle).You only need to dampen the fabric. Now toss it in the dryer on low. 

HOW IS THE PRODUCT USED?

A Cat Ball is the purrfect place for playing and snoozing away. Not only is it fun, but it’s fabulously cozy too. Cats seem to understand it best. They just crawl in, curl up or sprawl out and, if the mood strikes, even launch surprise attacks on their fellow felines.

WHOLESALE INFORMATION – WHO TO CONTACT?

Interested in becoming a stockist? We offer the Cat Canoe® and the Cat Ball® cat beds at wholesale prices with low minimum purchase quantities.

Do you operate a cat sitting business with a retail section? When your customers see Cat Ball® and the Cat Canoe® cat beds being used by your feline guests they will see how great the product is. Our experience is that the beds pretty much sell themselves! We offer a package for cat sitting businesses.

Are you a cat groomer? Cat grooming businesses have a great opportunity to sell the Cat Ball® cat bed!

Info@TheCatBall.com

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